John M. Stengel

One of my favorite pastimes is to read about companies and what they do and why they do what they do.  What I love is to also understand what they don’t do.

Here is what I mean by that.  Chick-Fil-A is a great company based near me in Atlanta, GA USA. Any location you go into across the country will be a terrific experience.  Friendly employees, clean and welcoming environment.  In fact the service at the one is far better than that at some places that cost three times as much.  If you take a baby in there a member of their staff will make sure you have everything you need and also give you some Cheerios for them.

Chick-Fil-A makes chicken.  They don’t make hamburgers, fish or any other protein.  There is no need for them to go away from their core values or change what they do.  If they did I think their business would dissolve away and look like any other fast food place.

They also are not open on Sunday’s or holidays.  No exceptions.  They are also very successful.  And what I love is they will not bend their principles on these things.  If you drive down the interstate and see a list of upcoming restaurants if there is a Chick-Fil-A you will see a note underneath that reads “Closed Sunday”.  They are upfront and honest about who they are.

What all do your vendors do?  Are they focused like Chick-Fil-A?